If you have any questions about our products or orders, you can contact our customer service team through the following channels:
Email：global@pantasy.com
Facebook DM：Pantasy Brix
Facebook Group：Pantasy Bricks

We provide global shipping services.
Orders over USD $79 qualify for free worldwide shipping.
For more information on available countries or regions, shipping methods, and rates, please refer to our Shipping Policy.

We work with all major logistics companies and local delivery partners.Once your order is shipped, a tracking number will be sent to you via email. You can enter this tracking number on the 4PX Tracking page to view the assigned carrier and the latest shipping status.

International shipping usually takes 7 to 15 days. Delivery details will be provided in your confirmation email.

Order processing time is 1 to 2 business days after your order is received.
Estimated delivery time = processing time + shipping time.

After placing your order, you’ll receive a confirmation email. We’ll process and ship it within 48 hours (two business days), followed by an email with tracking details.

To track your order, please follow these steps:
Click Track Order → Enter your Tracking Number → Click TRACK to view your order status.

Note: Due to high order volume, tracking updates may be delayed. If you don’t see tracking info immediately, please allow some time. Thanks for your patience!

No, your tracking number is different from your order number. You can use the tracking number to follow your package. Please note that tracking information may take some time to appear. If no details are available immediately, try checking again after a day.

You will automatically receive email notifications in the following cases:
1.When your order is successfully submitted
2.When your order has been shipped
3.When delivery is confirmed
4.When your order is refunded
If you don’t receive these emails, please check that your email address is entered correctly, review your spam folder, or contact us directly.

If you wish to change or cancel your order, please contact us by email (global@pantasy.com) within 24 hours of placing the order.
We will process your request as soon as possible.
Please note that orders that have already been shipped cannot be changed or canceled.

We are committed to providing you with a satisfying shopping experience.
If you need to request a return, please feel free to email us at global@pantasy.com, and we will do our best to offer you a thoughtful service.

We want you to be happy with every purchase from us. If you need to return an item, please review the guidelines below.

Returns must be in their original packaging and condition, and include the receipt. Items that don’t meet these requirements cannot be accepted.
If you’d like to return an item simply because it isn’t what you were looking for, you’ll need to cover the return shipping cost. Please do not send anything back before contacting us—we’ll provide the correct return address once we receive your request.

We take great care in preparing your order, but if any item arrives damaged or incorrect, please keep all packaging and contact us at global@pantasy.com. We’ll help you resolve the issue as quickly as possible.

For more details about our return policy, please click here.

We currently support the following payment methods: Alipay, VISA, MasterCard, Maestro, JCB, AMEX, Diners Club, Discover, Klarna, Google Pay, and Apple Pay.

All prices on our website are displayed in USD.
If your local currency is different, don’t worry—your credit card provider will automatically convert the amount at the current exchange rate during checkout.

You can click Digital Building Instructions and follow the on-page prompts to download the digital building guide.

You can click Lighting & Electronic Module Installation Tutorial and follow the on-page instructions to view the corresponding guide.

If you encounter any issues during the building process, our professional customer service team is always here to help.
Email: global@pantasy.com

Noticed a missing part or a damaged piece? Don’t worry—before you stress, please take a moment to check the packaging and the area around you. Sometimes a tiny piece may slip into a corner or hide inside the box.

If the part is truly missing or damaged, we’ll be happy to take a look and arrange a replacement for you as quickly as possible. Just follow the instructions on the page to submit a request through the Missing Part Service. To help us process your case faster, we might need to confirm your proof of purchase or ask for a little more information. Once your replacement is on the way, you’ll receive a shipping confirmation email.

If you need any additional help, please feel free to contact our customer service team after submitting your request. We’re always here to support you every step of the way.

All of our replacement parts are carefully selected and well-packaged, so it may take some time for them to reach you.

The estimated delivery time for replacement parts is about 7 to 15 business days (excluding holidays and weekends).

Once the parts are shipped, you will receive an email notification from our system.

After the package arrives in your country and clears customs, it will be delivered by a local courier service.

For bulk purchase inquiries, please contact us at global@pantasy.com

Pantasy bricks are made from high-quality ABS plastic, a strong and durable material widely used by leading building-block brands worldwide. ABS is a highly safe engineering plastic that meets international toy and daily-use safety standards.

We prioritize product safety and quality above all. Pantasy works with industry-leading material and mold suppliers, maintaining strict control over every step of production and quality inspection to ensure every brick you receive offers reliable quality, refined craftsmanship, and a safe building experience.