Below are some frequently asked questions about the Pantasy Member Rewards Program to help you quickly understand how to earn points, redeem points, and enjoy member tier benefits.
You can become a Pantasy member for free simply by registering a Pantasy account. No fees are required.
As a Pantasy member, you can earn points by purchasing products or participating in events. These points can be used for:
①Redeeming Rewards: Use points to redeem cash coupons, free-shipping coupons, free gifts, and more.
②Tier Benefits: Your membership tier is determined by your accumulated points. Different tiers offer different privileges, such as extra bonus points after upgrading.
③Birthday Gifts: During your birthday month, you can get an exclusive birthday gift by reaching the spending requirement for your tier. Gift items will be randomly selected and updated monthly.
Log in to your account and go to your "Profile" page. Click on "View your rewards" to see your current points, available rewards for redemption, and your rewards redemption history.
Yes! After our Member Rewards Program goes live, points will be automatically added for all eligible orders placed on the Pantasy Official Website before January 1, 2026.
Please note that only orders placed on the Pantasy Official Website are eligible. Purchases made via Amazon or other third-party platforms do not qualify for points.
Redemption Rule: $2 = 1 Point
Reminder: Please make sure the email address used to register your membership matches the email address used when placing previous orders. For any special cases, please contact us at: global@pantasy.com
Points will only be credited to the member account registered with the same email address, and cannot be transferred, sold, or combined across accounts. If you have any questions, please contact us at global@pantasy.com.
You can earn points by completing the various actions listed under “Ways to earn points” on the Member Rewards Program page.
Welcome Rewards:
①Register as a member to receive 200 points.
②Subscribe to our newsletter to receive 50 points.
Shopping Rewards:
Earn points by purchasing products on the Pantasy official website. You will receive 1 point for every $1 spent.
Social Media Engagement:
①Follow us on Instagram / Facebook / YouTube / TikTok to earn 20 points each.
②Join our Facebook Group to earn 30 points.
Birthday Rewards:
Fill in your birthday information to receive 50 points.
Website Reviews:
Post a review on the designated webpage to earn 50 points (available once only).
Membership Tier Upgrade Bonuses:
• LV1→LV2: +50 points
• LV2→LV3: +100 points
• LV3→LV4: +150 points
• LV4→LV5: +200 points
More point-earning activities will be announced—please stay tuned to our official social media accounts and community updates.
Instagram: @pantasy.global
https://www.instagram.com/pantasy.global/
Facebook Page: @Pantasy Bricks
https://www.facebook.com/share/1HSDMxRL5U/
Facebook Group: @Pantasy Bricks
https://www.facebook.com/groups/pantasybricks/?ref=share&mibextid=NSMWBT
Tiktok: @pantasybrick
https://www.tiktok.com/@pantasybrick
YouTube: @pantasy8756
https://www.youtube.com/@pantasy8756
Points earned from purchases on the Pantasy official website will be credited after the corresponding order is completed.
Points claimed through the Member Rewards Program page (e.g., following our social media accounts, subscribing to the newsletter, etc.) are credited instantly.
For other point-earning activities, we will manually add points as soon as possible.
If points from purchases or other methods are not credited, please contact our support email: global@pantasy.com
Once you have accumulated enough points, you can redeem them for rewards. Simply go to the Member Rewards Program page, select the reward you want, and click “Redeem”. The corresponding reward code will be automatically added to your cart and can be applied directly at checkout.
Please note that all reward codes will expire 30 days after redemption, so please use them promptly.
You can currently redeem points for cash coupons, free-shipping coupons, and free gifts.
Cash Coupons: Available to members of all tiers.
•200 Points = $6
•300 Points = $10
•500 Points = $20
Note: If the cash coupon code cannot be applied directly in your cart, it may be because our system automatically applies the maximum discount available for the selected product(s). You can choose the option that best suits your needs.
Free Shipping: 300 points can be redeemed for one free-shipping coupon (can only be redeemed once).
Free Gifts: Redeem limited edition gifts, which are updated regularly.
Cash coupons and free-shipping coupons redeemed with points cannot be used in conjunction with other site-wide discounts or promotional offers. Our shopping cart automatically applies the maximum eligible discount for your order, so you can choose the option that best suits your needs.
Points are valid for 12 months.
If you do not interact with Pantasy official website (by earning or redeeming points) within 12 months, all points in your account will expire automatically.
However, if you perform any earning or redeeming activity (excluding the Happy Birthday action) within the 12-month period, the system will reset the 12-month validity countdown starting from the date of your latest qualifying activity. This means each eligible interaction helps keep your points active. Keep eagaging with us, and your points can stay valid indefinitely through regular activity.
Yes. If you request a return or exchange, the points originally earned from the order will be deducted.
Once you have redeemed points for a reward, the redemption cannot be canceled or refunded. Please consider carefully before submitting a points redemption request.
If a user is found to have engaged in false transactions, malicious point accumulation, or malicious refunds, Pantasy reserves the right to freeze points, cancel membership, or clear points.
If you notice any user engaging in such behavior, or if you have any questions, please contact us at global@pantasy.com.
After logging into your member account, you can view your current accumulated points at the top of our Member Rewards Program page.
By referring to the VIP Tiers chart, you can see all available tiers and their corresponding benefits.
Points will not count toward membership tier evaluation in the following case:
Points earned from orders that are returned or exchanged will be deducted, and the corresponding membership tier will be adjusted according to the updated points balance.
During your birthday month, if you place an order that meets the spending requirement for your membership tier, you can contact us at global@pantasy.com to request your special birthday gift. We will arrange shipment as soon as possible.
Order requirements for each membership tier before applying for a birthday gift:
• Level 1: Minimum order of $200 in your birthday month
• Level 2: Minimum order of $200 in your birthday month
• Level 3: Minimum order of $150 in your birthday month
• Level 4: Minimum order of $100 in your birthday month
• Level 5: No purchase required (simply contact us at global@pantasy.com during your birthday month to claim your gift)
Note:
①The email used to request the gift must match the registered email of your member account.
②Each member can redeem only one birthday gift per year, and gifts cannot be redeemed outside the birthday month.
Birthday gifts will be randomly selected and updated monthly, so stay tuned for new surprises!
After registering as a member, you can enjoy a range of general membership benefits. Higher tiers unlock additional exclusive perks:
Level 1: Fantasy Seeker (Upon Registration)
•Automatically unlocked upon registration.
•Eligibility to redeem free products.
•Birthday Month Benefit: Spend $200 or more in your birthday month to receive an exclusive birthday gift.
Level 2: Art Crafter (800+ Points)
•All Level 1 benefits.
•Upgrade Bonus: 50 Points upon reaching Level 2.
•Eligibility to redeem free rewards.
•Birthday Month Benefit: Spend $200 or more to receive an exclusive birthday gift.
Level 3: Master Builder (1,500+ Points)
•All Level 1–2 benefits.
•Upgrade Bonus: 100 Points upon reaching Level 3.
•Eligibility to redeem free rewards.
•Birthday Month Benefit: Spend $150 or more to receive an exclusive birthday gift.
Level 4: Prime Collector (3,000+ Points)
•All Level 1–3 benefits.
•Upgrade Bonus: 150 Points upon reaching Level 4
•Eligibility to redeem free rewards.
•Birthday Month Benefit: Spend $100 or more to receive an exclusive birthday gift.
Level 5: Pantasy Legend (5,000+ Points)
•All Level 1–4 benefits.
•Upgrade Bonus: 200 Points upon reaching Level 5.
•Eligibility to redeem free rewards.
•Birthday Month Benefit: Receive a surprise gift specially selected with higher value.
We will continue to improve and introduce more membership privileges in the future, so stay tuned.
No.
Expired points will only remove available points and will not affect your current membership tier.
